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Triple C: Cerumen Coding Conundrums


Runtime: 1 Hour 16 Minutes

Coding, billing and getting paid for cerumen removal is one of the biggest business headaches in practices whether you’re in Otolaryngology or in primary care.  You’ll learn everything you wanted to know – and probably more – about cerumen removal coding, documenting, billing and getting paid for removing impacted cerumen!

Kim Pollock, RN, MBA, CPC, CMDP

Senior Consultant and Speaker

KarenZupko & Associates, Inc.

For twenty years, Kim Pollock has helped surgical practices, academic, large and solo, improve coding and intellectual efficiency. 

Ms. Pollock understands the complexity of coding and reimbursement issues specific to plastic surgeons – both from a clinical perspective and from a payor side.  She is an expert in analyzing chart documentation and in reengineering practices to enhance the reimbursement process.

She has presented seminars and workshops for physicians and their staff on behalf of the American Society of Plastic Surgeons, the American Association of Neurological Surgeons and the American Academy of Otolaryngology-Head and Neck Surgery.  Ms. Pollock has also conducted programs for the American Academy of Professional Coders, the North American Spine Society, the American Neurotology Society and the Congress of Neurological Surgeons.

Based on her previous years of administrative experience, Ms. Pollock has a unique understanding of the challenges facing academic medicine both clinically and organizationally.   She has served as the Administrator of the Department of Otorhinolaryngology as well as Associate Vice President of Cancer Programs at the University of Texas Southwestern Medical Center in Dallas.

Ms. Pollock was the representative for the AAO-HNS on the clinical practice expert panel-technical group (CPEP-TEG) convened by CMS (formerly HCFA) to redetermine the practice expense portion of RBRVS.  She served two terms on the Board of Directors for the Society of Otorhinolaryngology and Head-Neck Nurses, Inc. (SOHN) and has served on the Board for the Ear, Nose and Throat Nursing Foundation. 

Ms. Pollock holds a Masters of Business Administration Degree as well as a Bachelor’s of Science Degree in Nursing.  She is also a certified coder through the AAPC and a Certified Medical Documentation Professional through the American Institute of Healthcare Compliance.

Find out more about Kim Pollock, RN, MBA, CPC, CMDP.

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Triple C: Cerumen Coding Conundrums Part 1
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Triple C: Cerumen Coding Conundrums Part 2
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Triple C: Cerumen Coding Conundrums Slides
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