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Institute for Healthcare Communication Clinician-Patient Communication to Enhance Health Outcomes for Virtual Video Visits (CPC for VVV)

Clinician-Patient Communication to Enhance Health Outcomes for Virtual Video Visits (CPC for VVV)


Learn about the more than three decades of research evidence that demonstrates a clinician’s ability to explain, listen and empathize can have a profound effect on patient health outcomes including diagnostic accuracy, adherence, satisfaction and malpractice risk. While telemedicine using virtual video visits (VVV) has historically been used to enhance healthcare access for patients living in rural and remote areas, we are now seeing exponential growth of VVV.

Virtual visits have multiple advantages including ensuring patients’ and providers’ safety from viral infection and offer advantages with respect to time- and cost-saving. Clinicians and patients may be concerned that virtual visits impose obstacles to personal connections. Using VVV can still remain a personal experience by using essential communication skills that include listening to patients, providing adequate time for patient questioning, investing time in building patient rapport and emphasizing patient input into decision-making.

Accreditation: The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Clinician-Patient Communication to Enhance Health Outcomes for Virtual Video Visits (CPC for VVV) internet enduring material for a maximum of 4 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

2020 CME Credit for Physicians: This activity has been approved for 4.0 AMA PRA Category 1 CreditsTM


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About the IHC

The Institute for Healthcare Communication (IHC) has been a leader in healthcare communication skills training since 1987. IHC’s accredited programs advance the quality of healthcare, with measurable benefits for patient satisfaction, clinician career satisfaction, patient health outcomes and durable relationships of trust. 

These modules are conducted in partnership with KarenZupko & Associates, Inc.

Reasons why you should enroll in this IHC series:

  • Virtual video visits are here to stay! In addition to ensuring continuity of care and safety for all, they are convenient, flexible and time-efficient for patients and providers.
  • Improve patient satisfaction: Learn about the foundational skills in the E4 communication model that help patients to feel seen, heard and understood, and to participate in decision-making.
  • Expand your clinical communication toolkit: Strengthen your communication skills and acquire new tools and techniques to make virtual video visits optimally effective and efficient.
  • Gain telemedicine confidence: Learn technical and communication skills to address common telemedicine challenges and apply nonverbal techniques to enhance your patient interactions. 

If you have any questions about the contents of this product or the Institute for Healthcare Communications (IHC) please email us at info@healthcarecomm.org.